returns


Clothing (Ready to Wear)


If for any reason you wish to obtain a refund/exchange, you may return your item(s) to us within 28 days of receiving your order. Please complete the returns chart in full, which accompanied your order, and enclose this with your parcel to the returns address provided on the returns form.
 
If you require a replacement returns form please contact us and we will send a new form to you via email.
 

Scarves (Hijabs) & Plain Hijab Caps


In the interests of hygiene, we have a strict no refunds/exchange policy on scarves (hijabs) and hijab caps (INAYAH essentials) which have been worn/show signs of wear. If you need to try on a hijab/Scarf and/or a Hijab Cap, please only do so if wearing another hijab underneath.

Any item(s) returned with damage caused by the customer (from personal use, wear or insufficient packaging when returning the item(s)) shall be returned to the customer.

 

Accessories


In the interests of hygiene, all of our accessories (including embroidered hijab caps, embroidered hijab/head bands, hijab pins and all jewellery) have a strict no refunds/exchange policy.  Please ensure you have carefully read all product descriptions, fabric compositions and measurements to help you make an informed decision before placing your order. For additional product information please contact us at info@inayah.co

 

Refund Requests


All returns are processed in order of arrival. Once received, a return may take up to 7 working days to be processed or more during busy and sale periods.

If you have not heard from our returns team within 10 working days of your parcel being delivered, please email: customer.care@inayah.co

For peace of mind, if you returned your parcel using a tracking service, kindly check the tracking number provided by the postal service provider, to find out if your parcel has been returned; our returns team do not send notifications to customers to inform them we have taken receipt of a parcel.

Customers will receive an email notification once their return has been processed (please check your Spam/Junk folder for this automated message). Kindly note, once a refund has been completed by INAYAH, the time frame it can take to appear in your bank account will depend on your bank's policy. As a general guideline, funds may take up to 10-14 days to appear in your account once a refund has been issued.

We will only offer a refund for clothing if the garment/s is/are unused, unwashed, in perfect resalable condition with the INAYAH Swing Tag(s) still attached. We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
 

Exchange Requests


All requests for an exchange will be subject to availability.
 

UK Customers


If you wish to exchange your item for a different size or colour of the same design (with the same product value), you may return your items to us within 28 days of receiving your order, and we will send you the replacement size/item to the delivery address used for your initial order (free from any additional postage charges). UK Exchange Parcels, once dispatched, will be sent using our UK Express Delivery service (Monday - Friday only).
 
If you wish to exchange your item for a different product, or wish to exchange an Unworn Hijab/Unworn Hijab Cap, you will need to place a new order. The funds for your returned item will be refunded to your original method of payment. All exchange requests are subject to availability. Please allow a period of up to 5 working days, following receipt of your returned parcel, for your exchange to be processed (excluding weekends and public holidays); a confirmation message will be sent to you upon completion and your replacement item(s) shall be dispatched within 3 - 4 working days thereafter.
 
If following receipt of your exchanged item, you require a 2nd exchange for the same product, you will need to complete a new order inclusive of a new shipping fee. The funds for your returned item will be refunded to your original method of payment. Alternatively, we can send you a credit note to the value of the item, leaving the outstanding balance for a shipping fee only.
 
We cannot accept returns that have been torn, soiled or damaged due to incorrect washing or use.
 

International Customers


All International Exchanges are subject to completion of a new order.
 
If you wish to exchange your item for a different size/colour or product, you may return your items to us within 28 days of receiving your order. We advise against the use of FedEx for returning your goods due to complications which are likely to arise because of their returns handling processes. To complete an exchange you have 2 options:
 
1. You may return your item(s) to us, we will issue you a credit note to their total value and you will need to place your new order with this credit note and only pay for new shipping. Please allow a period of up to 7 working days, following receipt of your returned parcel, for your Credit Note to be created and emailed to you (excluding weekends and public holidays)
 
Or
 
2. You may place your new order before your returning parcel is received; once your parcel has been processed we will issue a refund to the value of the returned goods.
 

Terms & Conditions


We will only offer a refund/exchange for clothing if the garment/s is/are unused, in perfect resalable condition with the Inayah Swing Tag/s still attached. All goods must be returned in their original packaging (Mailing bag, Gift Boxes, Accessory bags etc). Any item(s) returned with damage caused by the customer (from personal use, alteration or insufficient packaging when returning the item(s)) shall be returned to the customer. Any fees which INAYAH shall incur by returning the damaged items/items not in their original saleable condition, to the sender must be settled prior to any further action being taken (fees will vary depending on the location of the sender and will be confirmed prior to goods being sent). This can either be done by deducting the return postage fee from any eligible refund money due or an additional payment can be made (liaison shall take place with our team via email correspondence should such a situation arise).

If you are returning item(s) to us from outside of the EU, you must complete customs declaration, clearly stating that the package contains ‘RETURNED GOODS’. If your parcel is stopped at UK Customs and a charge levied, we will refuse payment and the package will be returned to the sender. Under no circumstances can INAYAH pay customs duty in order to receive back our items. Please note, major couriers may charge administration handling fees for returning goods; under no circumstances can INAYAH pay such fees, this will be deducted from the refund amount requested.

When trying on items of clothing, please ensure that you are not wearing perfume, make-up or deodorant which may leave a scent or mark on the item. 

Postage costs from the initial purchase will not be refunded unless there are proven instances of a severe manufacturing defect or as a result of fault on the part of INAYAH.

Please note, in the case of a full refund being demanded, all complementary items received within the package must be returned too. If your item was a part of a promotional package, for e.g.. Buy one get one free; the free item must also be returned, otherwise, the cost of the free item will be deducted from the refund amount initially due. 

We recommend using a form of Recorded Delivery (if based within the UK) to return your items to us as we cannot accept any responsibility for items lost or damaged in transit. Please do not return items solely using the INAYAH packaging bag.
 
INAYAH will not reimburse the customer for the cost of return shipping costs.
 
In the case of company error, or a manufacturing defect, INAYAH will reimburse the return shipping costs for returning damaged goods (only), once a return has been authorised. For UK customers, we will only cover the cost of a Royal Mail 2nd Class Recorded Delivery (maximum £4.99). For International Customers, INAYAH will only reimburse the return shipping fee for an Economy service, offered by a local postal service in the recipient's country of residence (where the goods were delivered), up to the value of the initial shipping fee which the customer paid for shipping in the order containing an error/defect. If the total credit due, exceeds the amount initially paid by the customer, a store credit note will be issued.
 
We reserve the right to refuse refunds if the above procedures have not been followed.

 

Top